The safety and well-being of our customers and our employees is our top priority. We will continue to provide you with updates as we monitor the development of the COVID-19 Coronavirus and adapt as new information becomes available. We have adjusted our services to mitigate the risk of spreading the virus. Here is what you need to know:
Branch Lobbies Closed
We have determined that closing our branch lobbies until further notice allows us to implement social distancing to reduce the risk of spreading the virus to our customers and branch employees.
ATMs & Drive-Up Windows Open
Teller transactions can be conducted at our ATMs 24 hours a day and our drive-up windows during our regular business hours.
Drive-up employees are required to sanitize between transactions. ATMs are sanitized regularly throughout the day.
Customers who require an in-person meeting to complete a transaction, such as a loan closing or to access a safe deposit box may do so by Branch appointment only. Please call 800-695-1300 if you need to schedule a Branch appointment.
Online & Mobile Access
We also want you to have confidence that you can bank virtually anywhere, anytime with the Coastal Heritage Bank app and at https://coastalheritagebank.com. We strongly encourage you to use these digital tools and other resources for self-service banking and 24/7 account access. These digital channels allow you to make payments, view transactions, check balances, find one of our 55,000 free ATMs and more. It’s easier and faster (in most cases) to manage your account digitally, especially given call wait times may be longer than usual.
If you haven’t enrolled in online access, it only takes a few minutes.
- Website: https://coastalheritagebank.com/online-banking/
Follow the instructions at “Enroll Now”
- App: Search for Coastal Heritage Mobile
We will continue to closely monitor the situation and evaluate additional measures to support our customers and communities as needed. Should you find yourself in need of assistance, please do not hesitate to contact us.
We thank you for your continued patience and understanding.