CHB Blog

Scams targeting older adults are unfortunately common. Each year, older adults in this country fall victim to financial abuse, costing seniors an estimated $27 billion. Financial exploitation can take many forms, such as theft of money or property by a family member, caregiver, or scammer.

Knowing the warning signs can help protect yourself or a loved one.

1. High-pressure tactics. If someone insists you “act now” or threatens consequences for hesitation, it’s a red flag. Legitimate financial institutions will never demand immediate decisions.
2. Requests for secrecy. Scammers often ask victims not to tell family or friends. Trusted financial advice should always withstand a second opinion.
3. Unfamiliar payment methods. Be wary if you’re asked to pay with gift cards, wire transfers, or cryptocurrency. These are difficult to trace and nearly impossible to recover.
4. Too-good-to-be-true promises. Guaranteed returns, prize winnings, or investments with “no risk” should be treated with skepticism.
5. Suspicious communication. Emails, texts, or phone calls from “official” sources that include typos, vague greetings (“Dear Customer”), or unusual links may be phishing attempts.

How to stay safe:

• Verify the source before sharing personal information.
• Involve a trusted family member or advisor in financial decisions.
• Report suspected scams to your bank or to government consumer protection agencies.

With awareness and caution, older adults can stay one step ahead of scammers and protect their financial well-being.

If you ever feel like something is questionable, or you are concerned about an elderly friend or family member, please contact us to discuss it with one of our financial professionals.

Business loans provide capital for companies to start, operate, or grow. To qualify, businesses usually need a strong business plan, good credit, and financial documentation. Lenders evaluate risks based on factors like how long the business has been operating, revenue, and collateral.

Key parts of business loans:
Purpose:
Loans can fund various needs, including buying equipment, inventory, operating costs, or expanding the business.

Types:
Secured loans require collateral, while unsecured loans depend on a personal guarantee.

Eligibility:
Lenders look at business and personal credit, how long the business has been around, revenue, and the quality of the business plan.

Cost:
Interest rates and fees vary, so it’s important to compare options and understand the total borrowing cost.

Repayment:
Loans are paid back over a specific time, with options for daily, weekly, or monthly payments, according to LendingTree.

Steps to get a business loan:
Assess Needs: Decide how much you need to borrow and why.
Gather Documents: Collect financial statements, tax returns, and other relevant documents.
Consider Collateral: If needed, understand what can be used as security.
Secure a Personal Guarantee: Be ready to take personal responsibility if the business cannot repay.
Compare Loan Offers: Look at interest rates, fees, and repayment terms.
Beware of Scams: Watch out for lenders promising guaranteed approval without proper documents.
Contact Coastal Heritage Bank to get an application: We are ready to help you with the application process.

Coastal Heritage Bank is dedicated to providing our commercial clients with loan products on attractive terms and competitive interest rates. Call or visit us online to discuss your needs and explore the many financing options available.

What exactly is multi-factor authentication (MFA)?

Simply put, it’s a layered approach to securing physical and digital access, where a system requires a user to provide a combination of two or more different authenticators to verify their identity for login.

MFA is an essential security measure because even if one authenticator is compromised, unauthorized users cannot meet the second authentication requirement and thus cannot access the targeted physical space or computer system.

Implementing MFA makes it more difficult to gain access to business premises and information systems, such as remote access technology, email, and billing systems, even if passwords or PINs are compromised through phishing or other methods.

Password cracking techniques are becoming more advanced, and high-powered computing is increasingly affordable. Additionally, adversaries often harvest credentials via phishing emails or by reusing passwords across multiple systems.

The difference between two-factor authentication and multi-factor is pretty simple.

Two-factor authentication involves exactly two different authentication factors, while multi-factor authentication involves two or more factors—though not limited to just two.

Various authentication methods are available for two-factor authentication. Here are some of the most
popular options.

Hardware Tokens
Businesses can give their employees hardware tokens in the form of key fobs that generate codes every few seconds or minutes. This is one of the oldest forms of two-factor authentication.

Push Notifications
Push two-factor authentication methods require no password. This type of 2FA sends a signal to your phone to approve or deny access, or accept or decline, after verifying your identity.

SMS Verification
SMS, or text messaging, can be used as a form of two-factor authentication when a message is sent to a trusted phone number, prompting the user to interact with the message or use a one-time code to verify their identity on a website or app.

Voice-Based Authentication
Voice authentication works in a similar way to push notifications, except that your identity through automation—where your voice may ask you to press a key or state your name to verify yourself. It’s important to set up multi-factor authentication on all your online banking platforms. You can never be too cautious when it comes to protecting your personal finances. Coastal Heritage Bank has a long-standing commitment to providing you with a safe and secure banking experience. If you have any questions or concerns, please reach out to us at 800-695-1300 or visit any of our 11 locations.

With the convenience of online accounts comes an increased risk of cybercriminal activity. It’s essential to ensure your information is secure and your accounts are protected. Here are five steps you can take to enhance the security of your online accounts.

1. Create a password that is long, strong, and complex. It should have at least twelve characters, including a mix of uppercase and lowercase letters, numbers, and symbols. Avoid using common words, phrases, your birthday, street address, or any easily accessible information in your passwords.

Don’t reuse passwords from other accounts. Use unique passwords for different accounts so that if a hacker compromises one account, they can’t access your other accounts.

2. To ensure your banking data is secure, always use official bank websites and apps, avoid public Wi-Fi, enable multi-factor authentication, and be wary of suspicious emails and links. Regularly monitor your accounts for any unusual activity and keep your devices and apps updated.

3. Regularly monitoring your bank accounts, including checking and savings accounts, is essential for effective financial management and fraud detection. By frequently checking your accounts, you can track your spending, identify potential overdrafts, and promptly report any suspicious activity.

4. Enabling two-factor authentication (2FA) adds an additional layer of security, making it significantly more difficult for unauthorized individuals to access your account, even if they have your password. This process requires both your password (the first factor) and a second verification method, such as a code sent to your phone or an authenticator app.

5. To set up banking account alerts, navigate to your bank’s online banking platform or mobile app, typically found in the “Settings” or “Alerts” section. Choose the alerts you wish to receive (e.g., balance alerts, transaction alerts) and select your preferred notification method (text, email, or push notifications). Additionally, you can customize thresholds or parameters for specific alerts, such as when a balance falls below a certain amount.

If you have any additional questions about securing your online banking account, please visit any of our 11 branches or visit us online at coastalheritagebank.com.

Planning your summer getaway? Before you pack your bags and jet off to explore new destinations, make sure your banking game is on point. Being smarter with banking can save you headaches and extra fees while travelling. Here are five quick tips to keep your finances smooth and stress-free abroad:

1.  Show off a little, tell your bank!

Let us know your travel dates and destinations to avoid your card getting flagged for suspicious activity. A simple call to us at 781-796-6017 will ensure your card works when you need it most! You can also complete a travel notification online by logging into your online banking account and completing a short form under “Service Center” tab or use our mobile app and submit your travel plans under the Mobile Services/Secure Forms tab. It is also wise to review/update your debit card limits prior to travel. If you are unsure of your card limits, please contact us and we will help.

2. Extra isn’t always better!

International card usage fees with some banks and credit cards can add up quick. Coastal Heritage Bank won’t charge extra for debit card purchases abroad, saving you money and making shopping in foreign countries hassle-free.

3. We all need a backup!

Unexpected issues can arise, so carry a second card as a safety net. It’s always better to be prepared in case one card gets lost, stolen, or declines.

4. Local is always better!

When offered the choice, pay in the local currency rather than your home currency. This often gives you a better exchange rate and can help you avoid additional fees. Need foreign currency? The best and often cheapest way to obtain foreign currency is at Foreign Bank ATMS. Try to avoid ATMs in airports or locations such as Travelex. These may be convenient but often charge much higher rates/fees. At Coastal Heritage Bank, we can order currency for you prior to your trip at any branch location.

5. Use those eyes!

Keep an eye on your account activity regularly. Monitoring helps catch any suspicious charges early and keep your spending in check.

Travel smarter, spend smarter, stay safe and enjoy your summer adventures to the fullest!

Worrying about the safety of your money should be the last thing on your mind. At Coastal Heritage Bank, we believe in providing our customers with not just financial services, but also peace of mind. That’s why we’re proud to offer both FDIC and DIF insurance coverage. But what exactly do these acronyms mean, and why should they matter to you?

Your first line of defense

The Federal Deposit Insurance Corporation (FDIC) is a government agency that protects your deposits up to $250,000 per depositor, per insured bank, for each account ownership category. This means that if something were to happen to the bank, your money is safe up to that limit.

The Massachusetts advantage

Here’s where it gets even better for our Massachusetts customers. The Depositors Insurance Fund (DIF) is a private, industry-sponsored insurance fund that provides additional coverage above and beyond FDIC limits for Massachusetts-chartered savings and co-operative banks like Coastal Heritage Bank. The best part— no one has ever lost a penny with DIF.

The power of both

With both FDIC and DIF insurance, your deposits at Coastal Heritage Bank are fully insured – no matter the amount. That’s right, every penny of your deposit is protected. This dual coverage offers unparalleled security for your hard-earned money.

What’s not covered?

While FDIC and DIF offer robust protection for your deposits, it’s important to note that they don’t cover everything. Investments like stocks, bonds, or mutual funds are not insured by these programs.

At Coastal Heritage Bank, we’re committed to safeguarding your financial future. With FDIC and DIF insurance, you can rest easy knowing your deposits are fully protected. After all, your peace of mind is our top priority.

As internet and social media usage increases in the digital age, the amount of scammers on the prowl also increases. Scammers are thieves who try to steal your money through methods of manipulation and impersonation. To stay safe against them, it’s important to identify potential scams and the action you can take when and if you spot them.

According to a report from Fraud.org, the most financially damaging scams in 2024 included cryptocurrency and investment schemes, while the most popular scams were those claiming to offer prizes and free gifts to participants.

Follow these helpful tips and steps to remain safe and keep your finances protected – and how Coastal Heritage Bank can help you if you suspect you may be a victim of a scam:

Step One: Stay Aware

Be on the lookout for suspicious activity, specifically from scammers, that could lead to fraud or identity theft. These may include calls, emails, or texts from unknown senders or individuals pretending to be somebody else, such as Coastal Heritage Bank. A good way to detect scammers is to search messages for grammar and spelling mistakes, which typically indicates that the sender is not who they claim to be.

Common tactics that scammers use include sending you text messages about failed package delivery attempts or emails about employment opportunities. In both cases, they’ll send you a link that they encourage you to click. It’s important that you do not click the links they send and instead report the email or text as spam.

Remember: In some cases, phone scams may appear realistic when the caller ID claims to be your banking institution. We will never ask you to reveal personal information (like your passwords, social security number, or debit card PIN) via phone calls, text messages, or emails.

Step Two: Track Account Activity

To identity fraud right away, keep an eye on your account activity at all times. You can set up alerts through online banking to help identify purchases that may appear suspicious or fraudulent. This way, you can report unauthorized transactions to us as quickly as possible.

Some scams (like those posing as fundraisers or charities) appear to be legitimate at first, and you may not realize until after you’ve completed a payment that someone is amiss. In that case, contact us at Coastal Heritage Bank as soon as you can for assistance.

Step Three: Limit What You Share

Avoid sharing too much personal information online or via social media, as many scammers and thieves will use this information to steal your identity or hack your accounts. Anything that could be a password or security question should be kept to yourself, as well as your PINs, debit card number, or important account information.

If an unknown number calls and asks for money pretending to be a relative or someone you know, be careful. Do not give away more personal information, and never repeat personal information over the phone. If you feel like a scammer is impersonating a loved one, hang up as soon as possible and report the incident.

Step Four: Report Fraudulent Activity Immediately

There are a few steps you can take if you suspect that you’ve been a victim of a scam. If an unapproved transaction appears in your bank account, you should immediately contact us or your credit card company. With their help, you should be able to get the charge removed and a new card or account number assigned to you.

At Coastal Heritage Bank, we’re here to help you feel safe and secure, so don’t hesitate to reach out with questions or help. Never engage with a scammer – go straight to us for assistance. That’s what we’re here for!

If you have more questions or want additional information about how to report fraudulent activity, head over to reportfraud.ftc.gov.