Now it’s easy to do your banking 24/7 using your iPhone®, iPad® or Android™ smartphone. Access your accounts, deposit checks, find ATMs and more.
- Disable/Re-enable your ATM/Debit card if it is lost or misplaced
- Perform quick balance check without logging in
- Receive text alerts
Online/Mobile Banking System Security Upgrade on May 25th
On Thursday, May 25th, 2017, as part of ongoing security enhancements, Coastal Heritage Bank upgraded our online banking platform to a more powerful security system.
The next time you access the online or mobile banking system after May 25th, you will no longer see your personal image. You will be prompted to set up new knowledge-based security questions. These are unique questions to which the answers are only known by the user.
In the ever-evolving world of computer security, the use of images for authentication has become outdated. Your online banking experience will continue to be protected by multiple layers of security:
- The first level of security requires the input of your correct User ID and Password. These must match our system for you to proceed.
- The second level is the unique identification of the device used to log on to the online banking platform. If the computer, phone or tablet is not recognized, you will be required to answer one of your challenge\security questions before you will be allowed to continue. If the device is recognized, you will not be asked a security question.
- The third level of authentication is based on geographic indicators. If a login attempt is made from a new geographic location, you will again be asked challenge/security questions.
The overall online banking user interface will remain unchanged.
We apologize for any inconvenience, however, we trust that this system upgrade will keep your online and mobile banking experience more secure. We are committed to the security of your personal and account information.
Mobile App Features
We are pleased to offer the following enhancements to our mobile banking platform:
Fingerprint authentication is now available for both iOS and Android. When an end user first launches the iMobile app, the app will determine whether the device has fingerprint support. If so, the first-time fingerprint authentication availability prompt is displayed.
*Note: Requires iMobile app version 8.0 or higher.
End users can view a “Fast Balance” of their account in the iMobile app before logging in.
Pending transactions will now be available in mobile on the Account Activity menu option.
ACH & Wire Approvals
ACH and Wire approval will now be accessible to business users on mobile devices (iMobile app and mobile optimized browsing). This feature includes a display of both the pending and history modules for ACH and Wires that typically display on the “Activity” page under ACH and Wires for desktop.
Editing a Payee via Mobile
End Users will now have the ability to edit payees via mobile.
Manage External & Unlinked Accounts
Previously, end users had the ability to transfer to and from external and unlinked accounts via iMobile. Now, they will also have the ability to create, edit, and delete external and unlinked accounts via iMobile.
Support for New Android 6.0+ Permissions
As part of Android version 6.0 and up, Google implemented additional permissions to prompt and allow end users to determine what apps had access to certain device functions. With iMobile 7.6 and up, we now support these additional permission prompts. Default Setting: This feature will be enabled automatically
End Users with Android versions 6.0 and up and iMobile app versions 7.6 and up will need to accept separate access permissions. If the end user denies access to these permissions, the app will be unable to access that feature and that feature will not be able to perform the needed function. End users can always go into the built in device application manager and edit the permissions that the device has access to.
Remember My User ID
This allows the user to optionally remember their User ID within the user’s current browser for future logins. Upon adding this feature it will be available in iBanking desktop sessions, mobile browser, and iMobile app.
My Mobile Money App
Control your Debit MasterCard® anytime, anywhere with the My Mobile Money app. You’ll have the flexibility to manage and monitor your card account to help prevent fraud, receive alerts, and set spending limits and geographic restrictions.
- Manage account restrictions for location, merchants, spending limits and types of transactions such as in-store or online purchases
- Control spending by setting dollar limits and geographical restrictions
- Receive alerts for your cards, including dependent cards
- Monitor your account conveniently and securely
- Protect against ATM fraud by disabling/enabling transactions when needed
- Block merchant types1
- Disable/Enable your card in between purchases
- Disable ecommerce purchases if you don’t shop online2
- Set monthly or per transaction amount spending limits
Control your card today!
Download the FREE My Mobile Money app from the App Store or Google Play and register your Coastal Heritage Bank Debit MasterCard and conveniently control your card.
1 Merchant type is classified by the merchant and may vary based on their individual setup.
2 Some ecommerce merchants are not coded as ecommerce, based on their individual setup.
Monitor Your Account
- View account balances and banking transactions
- Search transactions by date, amount, and check number
- Deposit Checks. With mobile deposit, you can use your smartphone’s camera to deposit a check electronically
- Transfer Funds. Transfer money between your Coastal Heritage accounts
- Pay Bills. Make one-time bill payments to payees you have set up in Coastal Heritage Bank online banking
Safe Mobile Banking: Tips for Protecting Yourself
Be proactive in securing the mobile device itself. Depending on what security options are available on your device, create a “strong” password (consisting of unusual combinations of upper- and lower-case letters, numbers and symbols) or PIN (with random numbers instead of, say, 1234 or the last four digits of your Social Security number) and periodically change it.
“Always secure the device with a strong password or PIN in case it falls into the wrong hands,” said Elizabeth Khalil, a Senior Policy Analyst in the FDIC’s Division of Depositor and Consumer Protection. “Don’t give that password or PIN to anyone or write it down anywhere.” Also, never leave your mobile device unattended. And make sure you enable the “time-out” or “auto-lock” feature that secures your mobile device when it is left unused for a certain period of time.
Be careful about where and how you conduct transactions. Don’t use an unsecured Wi-Fi network, such as those found at coffee shops, because fraud artists might be able to access the information you are transmitting or viewing. Also, don’t send account numbers or other sensitive information through regular e-mails or text messages because those are not necessarily secure.
Take additional precautions in case your device is lost or stolen. Check with your wireless provider in advance to find out about features that enable you to remotely erase content or turn off access to your device or account if you lose your phone. Quickly contact your financial services providers to let them know about the loss or theft of your device. Notifying your bank quickly will help prevent or resolve problems with unauthorized transactions.
Research any application (“app”) before downloading it. Just because the name of an app resembles the name of your bank — or of another company you’re familiar with — don’t assume that it is the official one of that bank or company. It could be a fraudulent app designed to trick users into believing that the service is legitimate.
“The best place to download an app is from the official Web site of the bank or company that you are doing business with or from a legitimate app store. Note that the business will often direct you to an app store,” said Jeffrey Kopchik, a Senior Policy Analyst in the FDIC’s Division of Risk Management Supervision. “Also, if possible, be sure to protect your financial apps, ideally with a password that is different from the password for your device.”
Be on guard against unsolicited e-mails or text messages appearing to link to a financial institution’s Web site. Those could be “phishing” messages containing some sort of urgent request (such as a warning that you need to “verify” bank account or other personal information) or an amazing offer (one that is “too good to be true”) designed to lead you to a fake Web site controlled by thieves.
“The concern is that on that fraudulent site you may provide sensitive information while believing you are providing the information to your bank or another trusted party,” said Matthew Homer, a Policy Analyst in the FDIC’s Division of Depositor and Consumer Protection.
For more on phishing, see Avoiding Scams: Sticking to the Basics Can Go a Long Way.
Find Branches and ATMs
Easily locate the nearest Coastal Heritage branch or ATM.
Our Apps are Secure
Coastal Heritage Bank’s mobile apps protect your account information using multiple security features, including:
- Secure sign-on using your Coastal Heritage Bank user ID and password
- Security questions to verify your identity
- Masked account numbers
- Automatic sign-off due to inactivity
Download the App
Use your smart phone to download our new mobile banking app from the following sites: