1. Why are chip card transactions more secure?
Chip cards are more difficult to counterfeit or copy. They offer you advanced security for in-store payments by making every transaction unique. If the card data and the one-time code are stolen, the information cannot be used to create counterfeit cards and commit fraud.
2. How do I use my chip card?
During the transition to chip cards, you can swipe your card as you normally would and follow the prompts. If the terminal is chip-enabled, it will prompt you to insert it instead. If you already know your chip card works there, start by inserting your card. These basic steps will help ensure successful transactions:
- Insert your card firmly with the chip toward the terminal, facing up until the screen changes. Do not remove until prompted.
- Provide your PIN first if available or your signature as prompted by the terminal. Some transactions may not require either.
- When the terminal says the transaction is complete, remove your card. Always remember when you use your chip card to follow the prompts on the terminal and leave your card inserted until prompted to remove it
3. Can I still pay in store if I don’t have a chip card?
Yes, merchants will continue to accept magnetic stripe card payments.
4. Can I scan my card?
No. This card is not contactless and cannot be scanned.
5. Does this chip track my card like GPS?
No. This is not a GPS chip. It is only for an additional layer of fraud protection.
6. When can I expect to get my Coastal Heritage Bank Chip Card?
We will begin issuing chip enabled cards in April 2016.
7. What does a chip-enabled terminal look like?
Chip-enabled terminals have all the features you are used to with a payment terminal, with the addition of a slot to insert your card. The slot is typically located at the bottom or the top of the payment terminal.
8. How will I know if a terminal accepts chip cards?
During the transition to chip, you can swipe your card as you normally would and follow the prompts. If the terminal is chip-enabled, it will prompt you to insert it instead. If you already know your chip card works there, start by inserting your card. Some terminals accept both swipe transactions as well as insert transactions.
9. What if the terminal does not accept chip cards?
You can still use your card as you do today. The cards still have a magnetic stripe on the back that will work.
10. Where can I use my chip card?
Everywhere. Your card will have a chip and a magnetic stripe to accommodate any situation. During the transition to chip, you can swipe your card as you normally would and follow the prompts. If the terminal is chip-enabled, it will prompt you to insert it instead. If you already know your chip card works there, start by inserting your card.
11. Will anything change during my online purchase?
No. You will use your chip card for online purchases by following the same process you do today.
12. Can I use my chip card outside of the US?
Yes. Chip cards are widely used in international markets and are accepted in more than 80 countries. Having a chip card will make it easier for you to make purchases when you travel internationally.
13. What's the difference between "Chip" cards, "Smart" cards, and "EMV" cards?
There is really no difference. All of these names refer to the same security technology.
14. What if I don’t want to get this new type of chip card? Can I ask to have the same type of card I have now?
For your account protection, all of our cards will be reissued as Chip Cards. There is no way to provide you with any other type of card. All financial institutions will be converting over to Chip cards to improve security for customers.