Mobile Banking

Control your Debit MasterCard® anytime, anywhere with new card controls integrated directly into our mobile app. You’ll have the flexibility to manage and monitor your account to help prevent fraud, receive alerts, reduce spending limits, and set geographic restrictions.

• Manage account restrictions for location, merchants, spending limits and types of transactions such as in-store or online purchases
• Control spending by setting dollar limits and geographical restrictions
• Receive email, text, or push notification alerts for specified transactions
• Monitor your account conveniently and securely
• Protect against ATM & Debit Card fraud by disabling/enabling transactions when needed
• Block international purchases
• Block merchant types¹
• Disable/Enable your card in between purchases
• Disable ecommerce purchases if you don’t shop online²
• Set per transaction amount spending limits

¹ Merchant type is classified by the merchant and may vary based on their individual setup.
² Some ecommerce merchants are not coded as ecommerce, based on their individual setup.

Protect your account by Setting up Alerts Today!

• Log into our Coastal Mobile App
• Select “Manage Card Controls” from the main menu
• Click “Set Alerts”
• Choose Alert Type “Card Alert” followed by “Add Subscription”
• Scroll and select the card you wish to receive alerts for and the notifications types you wish to receive
• Select the email address and/or mobile device you wish to receive alerts on and click “Submit”³
• Once submitted you will see a message that your notification was created successfully!

³ To properly receive mobile device alerts please be sure to enable push notifications on your device

Courtesy FDIC Using a smartphone, “tablet” computer or other mobile device to manage your finances can be convenient and help you monitor your money from practically anywhere. At the same time, it’s important to take steps to protect your account information.

Be proactive in securing the mobile device itself. Depending on what security options are available on your device, create a “strong” password (consisting of unusual combinations of upper- and lower-case letters, numbers and symbols) or PIN (with random numbers instead of, say, 1234 or the last four digits of your Social Security number) and periodically change it.

“Always secure the device with a strong password or PIN in case it falls into the wrong hands,” said Elizabeth Khalil, a Senior Policy Analyst in the FDIC’s Division of Depositor and Consumer Protection. “Don’t give that password or PIN to anyone or write it down anywhere.” Also, never leave your mobile device unattended. And make sure you enable the “time-out” or “auto-lock” feature that secures your mobile device when it is left unused for a certain period of time.

Be careful about where and how you conduct transactions. Don’t use an unsecured Wi-Fi network, such as those found at coffee shops, because fraud artists might be able to access the information you are transmitting or viewing. Also, don’t send account numbers or other sensitive information through regular e-mails or text messages because those are not necessarily secure.

Take additional precautions in case your device is lost or stolen. Check with your wireless provider in advance to find out about features that enable you to remotely erase content or turn off access to your device or account if you lose your phone. Quickly contact your financial services providers to let them know about the loss or theft of your device. Notifying your bank quickly will help prevent or resolve problems with unauthorized transactions.

Research any application (“app”) before downloading it. Just because the name of an app resembles the name of your bank — or of another company you’re familiar with — don’t assume that it is the official one of that bank or company. It could be a fraudulent app designed to trick users into believing that the service is legitimate.

“The best place to download an app is from the official Web site of the bank or company that you are doing business with or from a legitimate app store. Note that the business will often direct you to an app store,” said Jeffrey Kopchik, a Senior Policy Analyst in the FDIC’s Division of Risk Management Supervision. “Also, if possible, be sure to protect your financial apps, ideally with a password that is different from the password for your device.”

Be on guard against unsolicited e-mails or text messages appearing to link to a financial institution’s Web site. Those could be “phishing” messages containing some sort of urgent request (such as a warning that you need to “verify” bank account or other personal information) or an amazing offer (one that is “too good to be true”) designed to lead you to a fake Web site controlled by thieves.

“The concern is that on that fraudulent site you may provide sensitive information while believing you are providing the information to your bank or another trusted party,” said Matthew Homer, a Policy Analyst in the FDIC’s Division of Depositor and Consumer Protection.

To learn more about cybersecurity please visit here: https://www.fdic.gov/resources/consumers/consumer-assistance-topics/cybersecurity.html

We are pleased to offer the following enhancements to our mobile banking platform:

Fingerprint Authentication
Fingerprint authentication is now available for both iOS and Android. When an end user first launches the iMobile app, the app will determine whether the device has fingerprint support. If so, the first-time fingerprint authentication availability prompt is displayed.
*Note: Requires iMobile app version 8.0 or higher.

Fast Balances
End users can view a “Fast Balance” of their account in the iMobile app before logging in.

Pending Transactions
Pending transactions will now be available in mobile on the Account Activity menu option.

ACH & Wire Approvals
ACH and Wire approval will now be accessible to business users on mobile devices (iMobile app and mobile optimized browsing). This feature includes a display of both the pending and history modules for ACH and Wires that typically display on the “Activity” page under ACH and Wires for desktop.

Editing a Payee via Mobile
End Users will now have the ability to edit payees via mobile.

Manage External & Unlinked Accounts
Previously, end users had the ability to transfer to and from external and unlinked accounts via iMobile. Now, they will also have the ability to create, edit, and delete external and unlinked accounts via iMobile.

Support for New Android 6.0+ Permissions
As part of Android version 6.0 and up, Google implemented additional permissions to prompt and allow end users to determine what apps had access to certain device functions. With iMobile 7.6 and up, we now support these additional permission prompts. Default Setting: This feature will be enabled automatically

End Users with Android versions 6.0 and up and iMobile app versions 7.6 and up will need to accept separate access permissions. If the end user denies access to these permissions, the app will be unable to access that feature and that feature will not be able to perform the needed function. End users can always go into the built in device application manager and edit the permissions that the device has access to.

Remember My User ID
This allows the user to optionally remember their User ID within the user’s current browser for future logins. Upon adding this feature it will be available in iBanking desktop sessions, mobile browser, and iMobile app.